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Subagio, Hartono, Fakultas Ekonomi Universitas Kristen Petra Surabaya, Indonesia
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Jurnal Manajemen Pemasaran Vol. 7 No. 1 (2012): APRIL 2012 - Articles
PENGARUH PERCEIVED SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION DAN IMAGE TERHADAP CUSTOMER LOYALTY (STUDI KASUS GARUDA INDONESIA)
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