PENGARUH CUSTOMER PERCEPTION TERHADAP MINAT BELI KONSUMEN MELALUI MULTIATTRIBUTE ATTITUDE MODEL PADA PRODUK MAKANAN ORGANIK

Yerosa Dian Putri Limantara




Abstract


Penelitian membahas customer perception yang membentuk multiattribute attitude model dalam pengaruhnya terhadap minat beli konsumen pada produk makanan organik. Sampel penelitian ini berjumlah 100 responden dari masyarakat Kota Surabaya dengan kategori usia remaja akhir (17-25 tahun), dewasa muda (26-35 tahun), dan dewasa akhir (36-45 tahun). Pengukuran dilakukan dengan menggunakan metode path analysis dari variabel customer perception dengan dimensi kesehatan (X1), rasa (X2), keseimbangan ekosistem (X3), kualitas produk (X4), harga (X5), dan food safety (X6) sebagai variabel independen; variabel multiattribute attitude model sebagai variabel intervening dengan dimensi kepercayaan pada produk (Y1), kesadaran akan kesehatan dan lingkungan (Y2), dan atribut produk itu sendiri (Y3); sedangkan variabel minat beli sebagai variabel dependen diukur dengan dimensi minat transaksional (Z1), minat referensi (Z2), minat preferensi (Z3), dan minat eksploratif (Z4). Hasil penelitian ini menunjukkan: (1) customer perception memiliki pengaruh positif terhadap multiattribute attitude model; (2) variabel multiattribute attitude model memiliki pengaruh positif terhadap minat beli konsumen pada produk makanan organik.


Keywords


Persepsi, Sikap, Minat Beli, Makanan Organik.

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