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Semuel, Hatane, Fakultas Ekonomi Universitas Kristen Petra Surabaya, Indonesia
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Jurnal Manajemen Pemasaran Vol. 4 No. 1 (2009): APRIL 2009 - Articles
SERVICE QUALITY, PERCEIVE VALUE, SATISFACTION, TRUST, DAN LOYALTY PADA PT. KERETA API INDONESIA MENURUT PENILAIAN PELANGGAN SURABAYA
Abstract PDF
