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Japarianto, Edwin, Fakultas Ekonomi, Universitas Kristen Petra, Surabaya, Indonesia
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Jurnal Manajemen Pemasaran Vol. 12 No. 1 (2018): APRIL 2018 - Articles
PENGARUH LOGISTICS SERVICE QUALITY TERHADAP CUSTOMER RETENTION DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING PADA INDUSTRI EKSPEDISI LAUT DI SURABAYA
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