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Wibowo, Danny, Praktisi Manajemen dan Akuntansi, Surabaya, Indonesia
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Jurnal Manajemen Pemasaran Vol. 7 No. 1 (2012): APRIL 2012 - Articles
DIMENSI NILAI JASA BANK TERHADAP KEPUASAN NASABAH DAN DAMPAKNYA PADA LOYALITAS (STUDI PADA BANK BCA CABANG SURABAYA)
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