Sudjianto EY, Japarianto E. PENGARUH PERCEIVED SERVICE QUALITY TERHADAP CUSTOMER LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABLE INTERVENING DI HOTEL KARTIKA GRAHA MALANG. JMP [Internet]. 2017Oct.1 [cited 2024May2];11(2):54-60. Available from: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/20432