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Semuel H, Wijaya N. SERVICE QUALITY, PERCEIVE VALUE, SATISFACTION, TRUST, DAN LOYALTY PADA PT. KERETA API INDONESIA MENURUT PENILAIAN PELANGGAN SURABAYA. JMP [Internet]. 2010Dec.20 [cited 2024Apr.29];4(1):pp. 23-37. Available from: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/18083