SERVICE QUALITY, PERCEIVE VALUE, SATISFACTION, TRUST, DAN LOYALTY PADA PT. KERETA API INDONESIA MENURUT PENILAIAN PELANGGAN SURABAYA. JMP [Internet]. 2010 Dec. 20 [cited 2026 Jun. 5];4(1):pp. 23-37. Available from: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/18083