Japarianto, Edwin. “PENGARUH RETAIL SERVICE QUALITY TERHADAP MINAT BERKUNJUNG ULANG MALL Di SURABAYA MELALUI PERCEIVED QUALITY DAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING”. Jurnal Manajemen Pemasaran 13, no. 1 (March 29, 2019): 17–26. Accessed October 10, 2025. https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/21585.