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“PENGARUH SERVICE QUALITY, POSITIVE EMOTIONAL EXPERIENCE, CUSTOMER VALUE, DAN BRAND AWARENESS TERHADAP CUSTOMER SATISFACTION DAN E-WOM WISATAWAN DI DANAU 3 WARNA KELIMUTU ENDE NTT”, JMP, vol. 16, no. 2, pp. 67–76, Oct. 2022, doi: 10.9744/pemasaran.16.2.67-76.