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“PENGARUH RETAIL SERVICE QUALITY TERHADAP MINAT BERKUNJUNG ULANG MALL Di SURABAYA MELALUI PERCEIVED QUALITY DAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING”, JMP, vol. 13, no. 1, pp. 17–26, Mar. 2019, doi: 10.9744/pemasaran.13.1.17-26.