OCTAVIA, R. PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP LOYALITAS NASABAH PT. BANK INDEX LAMPUNG. Jurnal Manajemen Pemasaran, [S. l.], v. 13, n. 1, p. 35-39, 2019. DOI: 10.9744/pemasaran.13.1.35-39. Disponível em: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/21589. Acesso em: 30 apr. 2024.