SUDJIANTO, E. Y.; JAPARIANTO, E. PENGARUH PERCEIVED SERVICE QUALITY TERHADAP CUSTOMER LOYALTY DENGAN CUSTOMER SATISFACTION SEBAGAI VARIABLE INTERVENING DI HOTEL KARTIKA GRAHA MALANG. Jurnal Manajemen Pemasaran, [S. l.], v. 11, n. 2, p. 54-60, 2017. DOI: 10.9744/pemasaran.11.2.54-60. Disponível em: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/20432. Acesso em: 2 may. 2024.