SEMUEL, H.; WIJAYA, N. SERVICE QUALITY, PERCEIVE VALUE, SATISFACTION, TRUST, DAN LOYALTY PADA PT. KERETA API INDONESIA MENURUT PENILAIAN PELANGGAN SURABAYA. Jurnal Manajemen Pemasaran, [S. l.], v. 4, n. 1, p. pp. 23-37, 2010. DOI: 10.9744/pemasaran.4.1.pp. 23-37. Disponível em: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/18083. Acesso em: 29 apr. 2024.