THUNG, Margaretha Felicia; TJAHJOWIDODO, Bernadette Thalia; WIJAYA, Serli. ANALISIS KEPUASAN KONSUMEN HOTEL BINTANG 2 DAN BINTANG 5 DI SURABAYA: PENERAPAN PROSES TEXT-MINING ATAS ULASAN DARING KONSUMEN. Jurnal Manajemen Pemasaran, [S. l.], v. 15, n. 1, p. 1–9, 2021. DOI: 10.9744/pemasaran.15.1.1-9. Disponível em: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/23623. Acesso em: 10 oct. 2025.