JAPARIANTO, Edwin. PENGARUH RETAIL SERVICE QUALITY TERHADAP MINAT BERKUNJUNG ULANG MALL Di SURABAYA MELALUI PERCEIVED QUALITY DAN CUSTOMER SATISFACTION SEBAGAI VARIABEL INTERVENING. Jurnal Manajemen Pemasaran, [S. l.], v. 13, n. 1, p. 17–26, 2019. DOI: 10.9744/pemasaran.13.1.17-26. Disponível em: https://jurnalpemasaran.petra.ac.id/index.php/mar/article/view/21585. Acesso em: 10 oct. 2025.