2012. PENGARUH PERCEIVED SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION DAN IMAGE TERHADAP CUSTOMER LOYALTY (STUDI KASUS GARUDA INDONESIA). Jurnal Manajemen Pemasaran. 7, 1 (Apr. 2012), 42–52. DOI:https://doi.org/10.9744/pemasaran.7.1.42-52.