| Focus and Scope |
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, Fakultas Ekonomi, Universitas Kristen Petra – Surabaya, Indonesia
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Jurnal Manajemen Pemasaran Vol. 2 No. 2 (2007): OCTOBER 2007 - Articles
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) DAN APLIKASINYA DALAM INDUSTRI MANUFAKTUR DAN JASA
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